SHIPPING AND RETURNS
Shipping is now free for metropolitan france, europe zone 1 & 2!
When will my order be shipped?
Nous faisons notre maximum pour que les commandes soient expédiées compris entre 1 et 5 jours ouvrables.
Orders placed on Friday afternoon, Saturday & Sunday will be shipped the following Monday.
having trouble with your order/shipment?
Don't panic - send us a mail at contact@roarkrevival.eu or call us at +33 5.47.64.93.28 and we will find a solution
Where do we ship?
Right now we ship to France, Germany, Spain (excluding Canary Islands and Baleares), Belgium, Great Britain, Italy, Luxembourg, Netherlands, Switzerland, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Czech Republic. You're not on that list? Don't worry - send us a mail at contact@roarkrevival.eu
Do I have to pay for shipping?
| Zone | Carrier | Delay | Cost |
|
Metropolitan France |
Colissimo |
Standard (2 Days) |
FREE |
|
DHL Domestic Express |
Express (18H - non guaranteed) |
8,95€ |
|
|
Zone 1 |
DHL Economy Standard |
Standard (2-4 days) |
FREE |
|
Zone 2 |
DHL Economy Standard |
Standard (3-5 days) |
FREE |
|
Zone 3 |
DHL Economy Standard |
Standard (3-6 days) |
13€ |
|
Suisse |
Standard International Colissimo |
Standard (3-5 days) |
5€ pour les commandes en dessous de 100€ - Offert au-delà |
Zone 1 : Germany, Spain (excl. Canarias et Baléares), Belgium, Great Britain, Italy, Luxembourg, Netherlands
Zone 2 : Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden
Zone 3 : Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovénia, Czech Republic, Croatia
I WANT TO RETURN MY PRODUCT. HOW CAN I DO?
You have 15 days to contact us to return your product(s). Every return should be allowed by our Customer Service.
Step 1 : Send us an email with your order number & the product(s) you want to return.
Step 2 : We will send you back a Return Merchandise Authorisation (RMA).
Étape 3 : Envoyez le produit (avec l'autorisation de retour) à notre entrepôt FMS-EA (Retours Roark) - 28 Rue de Frais - Centre Européen de Fret - 64990 Mouguerre - FRANCE
Notez que nous refuserons tout produit endommagé, porté ou sale. Une fois, le retour effectué par notre équipe logistique, nous procéderons à votre remboursement (délai maximum de 30 jours). Si vous avez des soucis avec le remboursement, n'hésitez pas à nous contacter.
Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many European countries. Check out their website.
I WANT TO EXCHANGE MY PRODUCT.
We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement. Don't hesitate to contact us, we may be able to reserve you a product.
CONTACT
Nous sommes disponibles du Lundi au Vendredi, de 10h à 17h (heure de Paris).