Customer Service

Looking for someone to talk ?

We are available from Monday to Friday (10am-5pm CET). You can contact us by email or by phone.

FAQ

Brexit Information

This note concerns UK customers ONLY.

Delivery is free on orders over 75€ (10€ for orders below). We deliver using Chronopost Network. You will be delivered at home and it actually takes 4-8 days.

We are happy to announce that from April 2022, we deliver all UK orders DDP (Delivery Duty Paid). It simply means that you won't have to pay for any duties or taxes at delivery!

For any information or assistance, please feel free to contact us at contact@roarkrevival.eu.

When will my order be shipped?

We do our best to ship orders within 1 day. Our maximum delay is 5 days. Orders placed on Friday afternoon, Saturday and Sunday will be shipped the following Monday.

Having trouble with your order/shipment?

Don't panic - send us a mail at contact@roarkrevival.eu or call us at +33 5.47.64.93.28 and we will find a solution.

How can I get a copy of my invoice?

Just send a request to contact@roarkrevival.eu and we'll send it to you.

What forms of payment do you accept?

We accept credit cards (Visa, MasterCard, American Express) and Paypal payments. Payments are secured by Stripe and Paypal. Roark does not have access to your financial informations.

I have ordered the wrong size/color. Can I exchange it?

We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement. Don't hesitate to contact us, we may be able to reserve you a product.

Shipping

Metropolitan France 🇫🇷

Standard Shipping (Colissimo) - 5€ (Free over 50€)

Standard Shipping (Point Relais) - 3€ (Free over 50€)

Express Shipping (Chronopost) - 10€

Europe Zone 1 🇪🇺

Standard Shipping (DHL) - 5€ (Free over 50€)

Standard Shipping (Relay Point) - 3€ (Free over 50€)

Express Shipping (Chronopost) - 15€

Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain,

Europe Zone 2 🇪🇺

Standard Shipping (DHL) - 5€ (Free over 50€)

Express Shipping (Chronopost) - 15€

Austria, Denmark, Ireland, Sweden, Greece, Finland

Europe Zone 3 🇪🇺

Standard Shipping (DHL) - 13€

Express Shipping (Chronopost) - 15€

Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovenia, Czech Republic, Croatia

United Kingdom 🇬🇧

Standard Shipping (DHL) - Free over 75€ (10€ below)

Switzerland 🇨🇭

Standard Shipping (Colissimo) - 10€ (Free over 100€)

WARNING: For International orders customers will have to pay local taxes and VAT upon delivery. For more information, please contact your local custom authorities.

Norway 🇳🇴

Standard Shipping (Colissimo) - 15€

WARNING: For International orders customers will have to pay local taxes and VAT upon delivery. For more information, please contact your local custom authorities.

Return Policy

If you are not happy with the products your ordered, we will be happy to accept a return for a full refund. You have 30 days to contact us to launch the return process.

Click here to make a Return & Exchange Request

Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many countries. Check out their website.

Note that we will refuse any damaged, worn, spoiled products. Once the return has been processed by our warehouse, we will refund you (within few days). If you have any issue with the refund, contact us at contact@roarkrevival.eu

Get in touch

Have questions about your order, or a general enquiry?