Customer Help
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We are available from Monday to Friday (10am-5pm CET). You can contact us by email or by phone.
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Frequently Asked Questions
Order
This note concerns UK customers ONLY.
Delivery is free on orders over 100€/£ (10€/£ for orders below). We deliver using Chronopost Network. You will be delivered at home and it actually takes 4-8 days.
We are happy to announce that from April 2022, we deliver all UK orders DDP (Delivery Duty Paid). It simply means that you won't have to pay for any duties or taxes at delivery!
For any information or assistance, please feel free to contact us at support@roarkeurope.com.
We do our best to ship orders within 1 day. Our maximum delay is 5 days. Orders placed on Friday afternoon, Saturday and Sunday will be shipped the following Monday. All orders are shipped from Hossegor, France.
We accept credit cards (Visa, MasterCard, American Express) and Paypal payments. Payments are secured by Shopify and Paypal. Roark does not have access to your financial informations.
Don't panic - send us a mail at support@roarkeurope.com or call us at +33 5.47.64.93.28 and we will find a solution.
Just send a request to support@roarkeurope.com and we'll send it to you.
Shipping
Standard Shipping (Chronopost) - 10£ - Free over 100£
- Standard Shipping (Colissimo) - 8.50€ (Free over 100€)
- Standard Shipping (Point Relais) - 7.50€ (Free over 100€)
- Express Shipping (Chronopost) - 15€
- Standard Shipping (Chronopost) - 10€ (Free over 100€)
- Standard Shipping (Pick-up Point) - 10€ (Free over 100€)
- Express Shipping (Chronopost) - 18€
Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Ireland
- Standard Shipping (Chronopost) - 10€ (Free over 100€)
- Express Shipping (Chronopost) - 18€
Austria, Denmark, Ireland, Sweden, Greece, Finland
Standard Shipping (Chronopost) - 13€
Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovenia, Czech Republic, Croatia
Standard Shipping (Colissimo) - 10€ (Free over 100€)
WARNING: For International orders customers will have to pay local taxes and VAT upon delivery. For more information, please contact your local custom authorities.
Standard Shipping (Colissimo) - 15€
WARNING: For International orders customers will have to pay local taxes and VAT upon delivery. For more information, please contact your local custom authorities.
Returns & Exchanges
If you are not happy with the products your ordered, we will be happy to accept a return for a full refund. You have 30 days to contact us to launch the return process.
Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many countries. Check out their website.
For UK customers: we provide you a shipping label.
- Return Label Fee - 10.00 GBP
- The return label fee will be deducted from your return.
Note that we will refuse any damaged, worn, spoiled products. Once the return has been processed by our warehouse, we will refund you (within few days). If you have any issue with the refund, contact us at support@roarkeurope.com