Holiday Extend Returns : Gift easily this season with an extended return period through January 5th, 2020, for orders placed after November 28th, 2019.

We are available from Monday to Friday (10am-5pm CET). You can contact us by email or by phone.




Frequently asked Questions



When will my order be shipped?

We do our best to ship orders within 1 day. Our maximum delay is 5 days. Orders placed on Friday afternoon, Saturday and Sunday will be shipped the following Monday.


Having trouble with your order/shipment?

Don't panic - send us a mail at contact@roarkrevival.eu or call us at +33 5.47.64.93.28 and we will find a solution.


How can I get a copy of my invoice?

Just send a request to contact@roarkrevival.eu and we'll send it to you.


What forms of payment do you accept?

We accept credit cards (Visa, MasterCard, American Express) and Paypal payments. Payments are secured by Stripe and Paypal. Roark does not have access to your financial informations.


Where do you ship?

Right now we ship to France, Germany, Spain (excluding Canary Islands and Baleares), Belgium, Great Britain, Italy, Luxembourg, Netherlands, Switzerland, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Czech Republic. You're not on that list? Don't worry - send us a mail at contact@roarkrevival.eu


I have ordered the wrong size/color. Can I exchange it?

We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement. Don't hesitate to contact us, we may be able to reserve you a product.



Shipping Fees



Good news! We offer FREE shipping to all orders shipped to Metropolitan France, Europe Zone 1 and 2.

Metropolitan France

Method Cost
Colissimo (2-3 days) FREE OVER 50€
Chronopost Express (1 day) 8,95€
Point Relais La Poste FREE OVER 50€

Europe Zone 1

Method Cost
DHL Economy Standard (3-4 days) FREE OVER 50€
Chronopost Express (1-2 day) 15€
Relay Point (La Poste) FREE OVER 50€
Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom

Europe Zone 2

Method Cost
DHL Economy Standard (4-5 days) FREE OVER 50€
Chronopost Express (1-2 day) 15€
Zone 2 : Austria, Denmark, Ireland, Sweden, Greece

Europe Zone 3

Method Cost
DHL Economy Standard (4-7 days) 13€
Zone 3 : Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovenia, Czech Republic, Croatia

Switzerland

Method Cost
Colissimo (3-5 days) 5€ under 100€ orders


Return Policy



If you are not happy with the products your ordered, we will be happy to accept a return for a full refund. You have 15 days to contact us to launch the return process.


Step 1: Send us an e-mail (contact@roarkrevival.eu). Please don't forget to mention your order number and the product(s) you want to send back.

Step 2: We will send you back a Return Merchandise Authorisation (RMA) and a prepaid return label (for European Union Customers*)

Step 3: Send the product back with the RMA label to our warehouse 


Note that we will refuse any damaged, worn, spoiled products. Once the return has been processed by our warehouse, we will refund you (within few days). If you have any issue with the refund, contact us at contact@roarkrevival.eu

*Unfortunately, we do not offer pre-paid label for returns for customers outside the European Union. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many countries. Check out their website.