We are available from Monday to Friday (10am-5pm CET). You can contact us by email or by phone.

Brexit Informations

This note concerns UK customers ONLY.
Delivery is free on orders over 75€ (10€ for orders below). We deliver using DHL Economy Select. You will be delivered at home and it actually takes 6-8 days.

Delivery is free for orders over 75€. For orders below 75€ shipping fees are of a value of 10€. We deliver using DHL Economy Select. You will be delivered at home and it actually takes 6-8 days.

Orders are dispatched from our warehouse in France. Please note that orders over 135£ (about 150€) are shipped without VAT. These orders incur VAT (20%) and additional custom duties (12% of the cart value) to be paid to DHL directly (meaning DHL will charge you 32% of your order value).

Tips: We advise to split orders into several orders below 150€ to avoid this additional fee.

For any information or assistance, please feel free to contact us at

Frequently asked Questions

When will my order be shipped?

We do our best to ship orders within 1 day. Our maximum delay is 5 days. Orders placed on Friday afternoon, Saturday and Sunday will be shipped the following Monday.

Having trouble with your order/shipment?

Don't panic - send us a mail at or call us at +33 and we will find a solution.

How can I get a copy of my invoice?

Just send a request to and we'll send it to you.

What forms of payment do you accept?

We accept credit cards (Visa, MasterCard, American Express) and Paypal payments. Payments are secured by Stripe and Paypal. Roark does not have access to your financial informations.

Where do you ship?

Right now we ship to France, Germany, Spain (excluding Canary Islands and Baleares), Belgium, Great Britain, Italy, Luxembourg, Netherlands, Switzerland, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Czech Republic. You're not on that list? Don't worry - send us a mail at

I have ordered the wrong size/color. Can I exchange it?

We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement. Don't hesitate to contact us, we may be able to reserve you a product.

Shipping Fees

🇫🇷 Metropolitan France 🇫🇷

Method Cost
Colissimo (2-3 days) FREE OVER 50€ (5€ below)
Chronopost Express (1 day) 10€
Point Relais La Poste FREE OVER 50€ (3€ below)

🇪🇺 Europe Zone 1 🇪🇺

Method Cost
DHL Economy Standard (3-4 days) FREE OVER 50€ (5€ below)
Chronopost Express (1-2 day) 15€
Relay Point (La Poste) FREE OVER 50€ (5€ below))
Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain,

🇪🇺 Europe Zone 2 🇪🇺

Method Cost
DHL Economy Standard (4-5 days) FREE OVER 50€ (5€ below)
Chronopost Express (1-2 day) 15€
Zone 2 : Austria, Denmark, Ireland, Sweden, Greece, Finland

🇪🇺 Europe Zone 3 🇪🇺

Method Cost
DHL Economy Standard (4-7 days) 13€
Zone 3 : Bulgaria, Estonia, Hungary, Latvia, Lituania, Poland, Romania, Slovakia, Slovenia, Czech Republic, Croatia

🇬🇧 United Kingdom 🇬🇧

Method Cost
DHL Standard

FREE OVER 75€ (10€ below)

🇨🇭 Switzerland 🇨🇭

Method Cost
Colissimo (3-5 days)

10€ under 100€ orders

🇳🇴 Norway 🇳🇴

Method Cost
Colissimo (3-5 days)



WARNING: For International orders (Switzerland, Norway, ...) customers will have to pay local taxes and VAT upon delivery. For more information, please contact your local custom authorities.


Return Policy

If you are not happy with the products your ordered, we will be happy to accept a return for a full refund. You have 30 days to contact us to launch the return process.

Click here to make a Return & Exchange Request

Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many countries. Check out their website.

Note that we will refuse any damaged, worn, spoiled products. Once the return has been processed by our warehouse, we will refund you (within few days). If you have any issue with the refund, contact us at

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