Customer Service
We are available from Monday to Friday (10am-5pm CET). You can contact us by email or by phone.
Brexit Informations
Delivery is free on orders over 75€ (10€ for orders below). We deliver using DHL Economy Select. You will be delivered at home and it actually takes 6-8 days.
Orders are dispatched from our warehouse in France. Please note that orders over 135£ (around 150€) are shipped without VAT. These orders incur custom duties (12% of the cart value) to be paid to DHL directly. You will receive an email from DHL upon shipping to clear the delivery of your order.
For any information or assistance, please feel free to contact us at contact@roarkrevival.eu.
Frequently asked Questions
We do our best to ship orders within 1 day. Our maximum delay is 5 days. Orders placed on Friday afternoon, Saturday and Sunday will be shipped the following Monday.
Don't panic - send us a mail at contact@roarkrevival.eu or call us at +33 5.47.64.93.28 and we will find a solution.
Just send a request to contact@roarkrevival.eu and we'll send it to you.
We accept credit cards (Visa, MasterCard, American Express) and Paypal payments. Payments are secured by Stripe and Paypal. Roark does not have access to your financial informations.
Right now we ship to France, Germany, Spain (excluding Canary Islands and Baleares), Belgium, Great Britain, Italy, Luxembourg, Netherlands, Switzerland, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Czech Republic. You're not on that list? Don't worry - send us a mail at contact@roarkrevival.eu
We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement. Don't hesitate to contact us, we may be able to reserve you a product.
Shipping Fees
🇫🇷 Metropolitan France 🇫🇷
| Method | Cost |
| Colissimo (2-3 days) | FREE OVER 50€ (5€ below) |
| Chronopost Express (1 day) | 10€ |
| Point Relais La Poste | FREE OVER 50€ (3€ below) |
🇪🇺 Europe Zone 1 🇪🇺
| Method | Cost |
| DHL Economy Standard (3-4 days) | FREE OVER 50€ (5€ below) |
| Chronopost Express (1-2 day) | 15€ |
| Relay Point (La Poste) | FREE OVER 50€ (5€ below)) |
🇪🇺 Europe Zone 2 🇪🇺
| Method | Cost |
| DHL Economy Standard (4-5 days) | FREE OVER 50€ (5€ below) |
| Chronopost Express (1-2 day) | 15€ |
🇪🇺 Europe Zone 3 🇪🇺
| Method | Cost |
| DHL Economy Standard (4-7 days) | 13€ |
🇬🇧 United Kingdom 🇬🇧
| Method | Cost |
| DHL Standard |
FREE OVER 75€ (10€ below) |
🇨🇭 Switzerland 🇨🇭
| Method | Cost |
| Colissimo (3-5 days) |
10€ under 100€ orders |
🇳🇴 Norway 🇳🇴
| Method | Cost |
| Colissimo (3-5 days) |
15€ |
WARNING: For International orders (Switzerland, Norway, ...) prices without VAT will be calculated at checkout. You will have to pay local taxes and VAT upon delivery.
Return Policy
If you are not happy with the products your ordered, we will be happy to accept a return for a full refund. You have 30 days to contact us to launch the return process.
Click here to make a Return & Exchange Request
Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many countries. Check out their website.
Note that we will refuse any damaged, worn, spoiled products. Once the return has been processed by our warehouse, we will refund you (within few days). If you have any issue with the refund, contact us at contact@roarkrevival.eu